Heskin 
Manchester 
Heskin Office
Manchester Office

This privacy statement applies to Marshall Peters Limited and Marshall Peters Manchester limited and any of its associated or subsidiary undertakings and affiliates which control and make use of any visitor information collected via this site or by other business related means.


If as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement.  Please note that this site contains links to other sites, including sites maintained by other associated members of Marshall Peters Ltd, which may not be governed by this privacy statement.

Our registered office is at Chandler House 7 Ferry Road Office Park, Riversway, Preston, England, PR2 2YH.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

  1. 1.Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, Kathryn Gaule at This email address is being protected from spambots. You need JavaScript enabled to view it..

  1. 2.Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups which may consist of but is not limited to:

Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Your financial data includes information such as your bank account and payment card details.

Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us or companies for which we are acting on behalf of.

Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

  1. 3.Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

It also includes information about criminal convictions and offences.

We may collect special personal information about you if there is a lawful basis on which to do so or if we have received this information by default as part of our work with another company within our control, this data will be also be governed by our privacy policy also.

  1. 4.If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine which defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

  1. 5.Information we process because we have a contractual obligation with you

When you visit our website or engage in our services or otherwise agree to our terms and conditions, it is deemed that you agree with our Privacy Policy.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it under the following bases, but not limited to:

  • verify your identity for security purposes
  • provide you with our services
  • provide you with suggestions and advice on our services and how to obtain the best outcome

We will use your information to comply with our lawful obligations to prevent and detect fraud, money laundering and other crimes, carry out regulatory checks and meet our obligations to any relevant regulatory authority; to assist us in providing our services to you; and to improve and develop our services to you and other customers; and to market to you and we may periodically send promotional emails about new services or other information which we think you may find of interest, using the information you have provided and we will ensure that any such marketing activities comply with applicable law, as well as ensuring that we implement procedures to obtain necessary consents before sending you emails containing information about Marshall Peters Ltd and Marshall Peters Manchester Ltd and their service offerings so that we can pursue our legitimate interest in creating lasting relationships with our clients.  You may at any time request that we discontinue sending you such materials

We shall continue to process this information until the service between us ends or is terminated by either party under the terms of the agreement.

  1. 6.Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

  1. 7.Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • Where we need to comply with a lawful obligation
  • whether processing (or not processing) might cause you financial loss
  • Where it is necessary for us to use your persona data to pursue our legitimate interests (or those of a third Party)


In relation to the website and social media platforms only, the personal identifying information you submit is used to process your enquiry and the information gathered from telephone calls allows us to track the source of the call.  The cookies information is used pursuant to your consent and to pursue our legitimate interest and to help us understand more about how our website is used and to improve our site.

  1. 8.Information provided on the understanding that it will be shared with a third party

Although we may provide visitors’ information to service providers that handle information on our behalf, we will usually not share the information with third parties or other Marshall Peters Ltd entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection.

Examples of where your personal information will be supplied to third parties are circumstances where we would need to engage those third parties to provide public relations and marketing, IT support, document management systems, case management systems, printing, reprographic support, event hosting, email marketing management systems and market insight services.  In these scenarios all third parties will be required to take appropriate security measures to protect your personal information in line with our engagement with them and in accordance with the laws.  We do not allow third parties to use your personal data for their own purposes. 

Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above. 

In cases where legislation requires us to carry out an identification check, we will validate your name, address and other personal information supplied by you against an appropriate third party database.  You should advise us if you do not consent to such a check being made.  In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.  The checks are only to confirm your identity.  A credit check is not performed and your credit rating will be unaffected.

  1. 9.Storage of Personal Data

We will only retain your personal information for as long as necessary to fulfill the purpose for which we collected it in line with statutory and professional rules of retention.  In the majority of instances, the period for retaining your personal data shall be 6 years from the date of closure of contact which you may have with us.  In the event that the basis on which we are holding your personal information requires this information to be kept for a reduced period of time then it shall be retained in accordance with our retention policies in place from time to time.  Examples of this are:-

Marketing information – the retention period shall be the period of our relationship with you and for a period of 6 years afterwards.

Social media information – for a period during which we are connected with you on any given social media platform.

Client matters (including where you are taken on as a client and have an engagement for services with us) – 6 years from the date on which the matter has been closed or has ended. 

Information required by law when commencing a client engagement – period of 6 years from the date on which the relevant matter has ended.

  1. 10.Complaining

If you have any concerns regarding how we use, store or process your information or any questions regarding this policy then please contact our DPO as per the details above.

  1. 11.Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team.

Control over your own information

  1. 12.Access to your personal information

- We have an obligation to ensure that we have an accurate record of the types information we hold about you

- You have a right to request a copy to verify at any time.

- You may request correction of any personal information that we hold about you. 

- Object to processing  – you can object to the processing of your personal information (where we are relying on a legitimate interest or those of a third party) and remove your right to consent in certain circumstances.

  1. 13.Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

  1. 14.Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.